Happiness is nothing more than good health and a bad memory

Psychiatric Services

The need for psychiatric services is growing steadily with the aging of the U.S. population. If acute-care hospitals make psych services an integral part of the continuum of care, the patient wins and the hospital wins. The patient doesn't have to transfer to another facility miles from home, and the hospital and physicians keep the patient under their care and in their revenue stream.

The addition of psychiatric services to the continuum of care provides additional advantages to the acute-care provider. When psychiatric patients can be routed directly to prompt and appropriate care, it relieves Emergency Department congestion and improves patient flow through primary-care offices. Those improvements generally result in greater medical staff satisfaction, as well.

SeniorHealth helps hospitals provide psychiatric services successfully. We tailor each clinical program to meet the specific needs of the hospital, the community and physicians. Our programs involve multi-disciplinary teams of physicians, nurses and therapists who develop and monitor individual treatment plans for each patient that may include:

Initial intake assessment/evaluation
Medically-supervised treatment plan
Multi-disciplinary approach to mental health
Activity and recreational therapy
Patient follow-up and long-term care planning
Outpatient services
Quality and outcomes monitoring

SeniorHealth psychiatric services deliver excellent clinical outcomes. We go beyond tracking the progress of individual patients to tracking our clinical performance against comparable aggregate data. A comprehensive assessment including the Mini-Mental Status Exam, Geriatric Depression Scale, and Zung Anxiety Scale, is completed on all patients prior to admission. Using data gathered during the assessment process, all patients are grouped according to their need and functional abilities. Services are provided accordingly.

Through a structured plan of individual counseling, group therapy, medication management, nursing services, coordinated activities and family support, patients are given every opportunity to enhance their social, physical and mental well being.

Operations expertise

Delivering psychiatric services successfully requires specialized operations expertise. SeniorHealth provides comprehensive management services for psych that are focused on the twin goals of excellent clinical results and financial performance.

We focus on five key areas to make our psych services successful for both our patients and our acute-care partners:

Marketing:

We believe we build the most productive relationships with physicians. Each facility has marketing teams of mental health professionals. Outreach coordinators communicate regularly with referral sources and will complete off site assessments at nursing homes, assisted living facilities and patients homes within 24 hours. These professionals work closely with hospital staff to make sure the flow of information about incoming patients results in the effective utilization of an appropriate staffing and treatment planning.

Recruitment and retention:

The challenges of staffing for psych services are widely recognized nationally. SeniorHealth provides the focused resources necessary to successfully recruit psychiatrists and therapists, and to keep them once they are hired.

Managing financial performance:

The multi-disciplinary treatment approach that psychiatric patients require can drain resources and escalate costs without focused management expertise. We know how to maximize clinical outcomes within appropriate time frames and resource utilization. When those factors are in sync, psychiatric services can provide an excellent revenue stream for hospitals.

Clinical compliance:

We have dedicated personnel for regulatory compliance who work with our administrative and clinical teams to insure that all SeniorHealth programs are operated in compliance with requirements of state and federal agencies and accreditation organizations. Our focus is on maximizing quality outcomes and patient safety.

Quality Assurance:

Our SeniorHealth team is dedicated to providing superior healthcare services for our patients, physicians, and hospital partners.

To insure that we attain that goal, we utilize Quality Assurance teams to execute the following services:

A structured, comprehensive education program for all start-up and management replacement operations.

Ongoing training programs for all licensed professionals.

A comprehensive audit process involving SeniorHealth clinical management and hospital personnel to monitor quality of care and guarantee accountability. Audit results are supplied to hospital QI management.

Helping our partner hospitals score at high levels in JCAHO surveys.

A lead role in implementing standards, recruiting personnel, and other functions that help insure a high-quality clinical service.